Workflow and commercial
Kris Kozma
Kris maps your enquiry process, agrees the scope and stays in touch.
Call handling for UK plumbing and heating teams
Keep the enquiry. Get back to the job.
When nobody can get to the phone, our AI assistant answers, takes the caller's details and sends them to your office. Your team still decides prices and bookings.
Free · 20 minutes · Your current call process and whether we can help
For established UK domestic plumbing and heating teams, usually 5–20 engineers
Get my free plan- 1Incoming call
- 2Details captured
- 3Same request in the office inbox
- 4Office reviews and initiates callback
The details your office needs to call back
Give the caller a next step
A first response when your office cannot pick up.
Capture the callback details
Name, number, postcode and job details in one handover.
Let your team decide
Your people handle prices, bookings and decisions about the work.
Illustrative request from the fictional demo.
Hear the recorded exampleThe calls you can't take, handled.
Choose when calls reach the assistant, what it asks and who receives the handover. Your team handles the callback.
Fictional call example
CONNECTED
ANSWER
Incoming call connected
Example rule: overflow after 18 seconds
- Caller
- New caller
- Postcode
- —
- Service
- —
- Next action
- Listening
Await approved information
Hear the questions and the next step
A homeowner has no heating and the office is busy. Hear Alex, ARKOZ’s call assistant, take the details for a callback.
Scripted demo for fictional Northline Heating, with a founder as the caller. Office delivery is not shown in the recording.
Your team keeps the judgement
The assistant follows your rules
- ask approved questions
- capture information
- follow your routing rules
- send structured summaries
- transfer urgent calls to your named person where configured
People remain responsible
- technical diagnosis
- safety decisions
- bespoke pricing
- attendance promises
- unusual or uncertain cases
What could unanswered calls mean for your business?
Use your own figures to explore the revenue at stake. The estimate assumes the same weekly call volume throughout the year.
What you collect for one completed visit.
Calls your team cannot answer at the time.
Your estimate after a callback. Your team handles bookings.
Include the first job and any further visits within the year.
Used only for the monthly break-even illustration.
Uses your figures and 52 weeks at the same call volume. This is an estimate, not a forecast or a promise of recovered revenue. Break-even excludes setup, telephone usage and separately scoped charges. How the audit calculates results
Estimated annual revenue at stake
Enter your figures to see an estimate.
Average month
—
Booked customers a week
—
Revenue, not profit.
Try one call flow, then decide
Voice Capture Pilot
Start with overflow or after-hours calls. We agree the questions and handover, configure the flow, test it with you and review the live use before you decide whether to continue.
£750
to try it for 14 days on real calls.
If you keep it, £500 comes off the setup. So the trial really costs you £250.
If it doesn't pass the test calls we agree with you before go-live, you get your £750 back.
Book a free workflow reviewFree · 20 minutes · Discuss the scope and ongoing costs
14
days of live use
1
selected call flow
250
minutes included
£500
continuation credit
If you continue
No long contract. Monthly, with 30 days' notice.
Keep it running: from £2,000 setup + £749 a month, with minutes sized to how many calls you get.
Usage and bespoke integrations are confirmed in your proposal. Ongoing costs are discussed before you buy the pilot.
ARKOZ is not VAT registered. VAT is not added.
What the pilot includes
- One overflow or after-hours flow for plumbing or heating enquiries
- A dedicated test or forwarding number
- Approved questions and routing rules
- Callback requests to your office inbox or your chosen destination
- Scenario testing before the 14-day live period
- Monitoring, a midpoint check-in and an end-of-pilot review
What it does not include
- Multiple departments or unlimited call flows
- Bespoke native CRM development
- Unlimited changes or usage
- Automated diagnosis, quoting or dispatch
- Staffed 24/7 human support
- Unapproved outbound campaigns
Named people to set up and support your call flow
Your team decides how calls should be handled. Kris and Arpad configure, test and support your setup. Your office remains responsible for callbacks.
Compare your options
| Compare | Voicemail and ring-back | Human answering service | Self-service AI software | ARKOZ managed service |
|---|---|---|---|---|
| Cost basis | Phone service and staff time | Provider package, allowance and extra usage | Subscription, telephony and usage | From £2,000 setup + £749/month; usage and other charges separately scoped |
| Setup and upkeep | Your team records the message, checks it and calls back | You agree instructions; the provider answers within contracted hours and scope; your team follows up | Your team configures, tests and monitors the flow and handover | We agree, configure, test and monitor the flow; your people retain diagnosis, pricing, bookings and dispatch |
| When it may fit | Low call volume and a reliable callback routine | You need a person for the first conversation | Someone has time to own a straightforward setup | You want named contacts for agreed setup and support |
Does your office need backup on calls?
The service is aimed at domestic plumbing and heating companies with an office process, calls they cannot always answer and capacity for suitable work.
Likely a good fit
- UK limited company in domestic plumbing and heating
- Usually 5–20 field engineers
- An existing office or admin process
- Calls that cannot always be answered immediately
- Capacity for additional suitable work
- Someone agreed to handle each callback
Probably not yet
- Sole trader or commercial-only contractor, outside our initial focus
- Very low call volume
- No capacity for more work
- Prefer to manage the software yourself
- Need automated diagnosis or safety decisions
- Need an immediate large enterprise rollout
Smaller team or a different trade? Use the free plan to explore a next step. We will tell you when ARKOZ is not the right fit yet. Get my free plan
Add a follow-up only when it solves a clear problem
Start with one call flow. Other workflows can be discussed after a software and data review.
Free tailored automation plan
Explore your workflow in your own time
Use the self-serve business audit to see which follow-up is worth fixing first. Answer using your own figures; estimates are welcome.
- Find where enquiries or repeat work may be lost
- Consider which routine tasks could save office time
- Get practical next steps from your figures
About 3 minutes · Three short sections · Email required for your report · No obligation
Get my free planMeet the people responsible for your setup
Agree one flow, test the handover and review what happened.
Technical and delivery
Arpad Palinkas
Arpad checks your phone and software setup, builds connections, tests the system and handles technical support.
The wider ARKOZ business
Call handling is one part of ARKOZ. We build AI automation, websites and custom software for agencies and businesses.
Explore the wider ARKOZ businessQuestions before you book
Is this just an AI receptionist?
Call answering is the starting point. We agree the questions, callback notifications and human handover, configure the flow and monitor the agreed setup.
Why not buy a platform directly?
A self-service platform may suit a straightforward flow if someone can own it. ARKOZ includes agreeing the flow, configuration, testing and monitoring. Compare the full scope and who handles upkeep.
Does it replace our office staff?
No. It handles selected first-response tasks. Your staff retain judgement, customer relationships, callbacks and exceptions.
What happens if the assistant is uncertain?
It follows your agreed fallback: collect what it safely can, explain the next step honestly and notify or transfer to a person where configured.
Can we keep our existing number and software?
Often, yes. We check call forwarding from your number and where your office needs the details. We confirm any software connection before agreeing the scope.
Can you work with our existing tools?
We use selected voice, AI and automation platforms. We check compatibility with your systems before agreeing the call flow, handover and integrations. Preferred tools and specific requirements need that review first.
How is caller data handled?
Before launch, we agree what is collected, what callers are told, who can access the details and how long they are kept. Collection is limited to the agreed enquiry workflow. Your call setup and data
When can it answer calls?
Call-taking hours are agreed with you: daytime overflow, after-hours or continuous coverage. The schedule is for the assistant. It does not promise 24-hour staffed ARKOZ support.
What happens during the pilot?
One flow is configured and tested, then used live for 14 days with 250 minutes included. Extra minutes are 25p each, billed monthly; a higher allowance can be agreed beforehand. We monitor, check in midway and review the findings. You decide whether to continue; other modules are optional.
Do you guarantee more revenue?
No. Commercial impact depends on demand, capacity and your sales process. We measure operational outcomes such as details captured, routing and what happened next.
More time for the work that matters
Keep opportunities moving, even when your team is busy
Give after-hours enquiries a next step, reduce routine admin and make follow-up easier. Start with the call flow that would make the biggest difference to your team.
Missed calls become a name, a number and a job description in your inbox. Your team just rings back.
Book a free workflow reviewFree · 20 minutes · No preparation needed
Tell us about your workflow below, or email hello@arkoz.co.uk.